“It Feels Like Family”: 3 Case Studies of Measuring – and Doubling – Employee Engagement

“It Feels Like Family”: 3 Case Studies of Measuring – and Doubling – Employee Engagement

How does it feel to walk into an office with employees who are checked out, disgruntled and frustrated vs. one where employees are motivated and generally happy to be there? Is it possible to go from one to the other? This is the story of 3 companies who decided to invest in emotional intelligence to create a thriving culture – with remarkable results.

The Amadori Case: Supplying McDonalds – Organizational Engagement, 
Emotional Intelligence and Performance

The Amadori Case: Supplying McDonalds – Organizational Engagement, 
Emotional Intelligence and Performance

In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence was also massively correlated with increased organizational engagement with 76% of the variation in engagement predicted by manager EQ. Finally, plants with higher organizational engagement achieved higher bottom-line results building a link between EQ->Engagement->Performance. During this period, employee turnover also dropped by 63%.

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