What is change management?
Change management is the process for designing and implementing a process of of transformation toward strategic objectives. Despite decades of study of change management and transformational process, most organizations are bad at it. At a personal level, some 90% of change efforts fail, and when it comes to organizations implementing a change management process, 70% of change efforts fail to meet their objectives.
Why does change management fail today?
The vast majority of change management efforts fail due to a lack of attention to people. Change efforts tend to be planned outside of daily operations, and then imposed from outside or above. As a result, the people affected by the change are not brought along in the process, and those responsible for change management are caught between a pressure to reach short-term results and a lack of buy-in from those “being changed.”
How does emotional intelligence help change management?
The obstacles, above, are largely emotional. If those leading change management processes bring additional emotional intelligence to bear, they recognize the emotional barriers and opportunities. They are more effective at building coalition and bringing people into the possibility of change. The essential step is a methodology that puts people at the center of the change process and works WITH emotions rather than against them .