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Strengthening Relationships with EQ at HSBC

How do quantitative, analytical bankers become more effective at building strong relationships? An immersion in emotional intelligence proves to unlock new awareness.

Overview

Situation: The leadership of the South-East Asia SVP for Learning and Development realized the need to introduce an emotional intelligence program to increase managers’ capacity for people leadership.

Solution: A customized workshop was created to meet these needs. EQ for Building Relationships (“EQBR”) is a 2-day workshop on emotional intelligence meant for the whole bank, including new employees, to become more effective at understanding and using emotions (their own and others’) to build strong connections.

Results: Participants were deeply engaged by the content and the delivery method. They experience a greater awareness of their own reactions, and now have a range of tools for building even better relationships.

After attending the EQ Certification course, Cynthia Ng, SVP Learning and Development, called Six Seconds’ method “A best-in-class process to bring EQ concepts to life.”

Situation

 Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. While HSBC’s managers have been highly successful, the bank saw an opportunity to position themselves for the future by developing the “EQ side” as well. Under the leadership of the South-East Asia SVP for Learning and Development, a project was initiated to pilot and then disseminate an emotional intelligence program with the goal of increasing managers’ capacity for people leadership.

Solution

Using Six Seconds’ learning methodology, the program includes orientation to the neuroscience of emotional intelligence and a clear theoretical model so it makes sense to highly rational participants.

After building the business case for EQ and the scientific basis, the course illustrates the key competencies of EQ that drive relationship effectiveness. The pilot program included the Six Seconds Emotional Intelligence Assessment to provide clear and actionable feedback to participants and to increase the engagement of these quantitative experts. After the pilot was run, a 4-day train-the-trainer program was launched to develop an internal team from the Learning and Development department.
Senior leaders in the department attended the Six Seconds EQ Certification in order to have a deeper understanding of the Model and methodology to support the team’s effectiveness in rolling out the program.

Results

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ADDING VALUE

High scores from participants on value of program

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INCREASED AWARENESS

Participants reported greater awareness of their own reactions

TOOLS FOR RELATING

Program delivered practical  tools for building stronger relationships

Products & Services Delivered

EQ Skills

SEI – Six Seconds’ Emotional Intelligence Assessment is a validated psychometric tool for measuring emotional intelligence, used with over 250k people worldwide. Read more about SEI. 

EXPERT DEVELOPMENT

To build capacity to develop and implement the new leadership academy, the HR team and managers completed certification training from Six Seconds to build internal expertise on EQ. Read more about Six Seconds Certifications.

Custom Development

To address the organization’s specific needs using Six Seconds’ methodology, a custom program was developed, tested, and implemented.

Read more about Six Seconds’ Methodology in Business

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