Surveying thousands of people over 15 years, there are two attributes that make real leaders stand out. This first is listening. Why’s it such a rare and powerful practice among leaders? What would it take to be one of those? Today, I spoke with a group of business leaders in Lisbon, and again, listening popped [...]
If you could deliver a brief message to half a million people people, what would you say? Facing this challenge helped me clarify the simplicity of how we can actually APPLY emotional intelligence to create positive change.
What does it take to solve our most challenging conflicts? The Founder and Director of the Harvard International Negotiation Program says “Emotional intelligence is essential.”
In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence was also massively correlated with increased organizational engagement with 76% of the variation in engagement predicted by manager EQ. Finally, plants with higher organizational engagement achieved higher bottom-line results building a link between EQ->Engagement->Performance. During this period, employee turnover also dropped by 63%.
Is it possible to be a leader who gets results — and show your caring? The secret is to blend two different aspects of emotional intelligence, so you can unleash your “gentle bulldozer;” the Six Seconds Model provides a practical framework to do so. The first step is tuning into your…
The first-ever “Virtual Festival of Engaging Emotions” starts Monday March 18. Each day there are live webinars with outstanding experts on emotion – neuroscientists, authors, business leaders, educators — streaming live, all free!
As the pace of healthcare increases, empathy is becoming scarce. Yet research shows that empathy actually may save time – and save lives. The learnable skills of emotional intelligence may be an essential ingredient in supporting providers to meaningfully and effectively connect with patients.
by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance. This study finds that in [...]
Jayne Morrison: “People with higher EQs have more meaningful relationships because they have a greater sense of self-awareness, they understand their emotions and how these drive their thoughts and behaviours, and are mindful of how these affect others. People with higher EQs also make intentional choices in their interactions with others, using consequential thinking before taking action instead of drifting through life on autopilot.”
I’ve noticed something intriguing – if you have no idea what result you want, you’re unlikely to get it. My skills at pool/billiards are terrible, but I still can plan ahead and think about how I’m going to whack the cue ball to get a particular result. Isn’t this true of all of our interactions? If we decide “where we want the ball to go” in our meetings, conversations, interactions… then it’s much more probably we can make that happen.