While popular opinion has long said that while IQ is fixed, emotional intelligence, “the capacity to use emotions effectively,” can be developed. A new study shows that a highly effective 2-day training can increase scores even in a highly technical workplace.

San Francisco, March 6, 2007: Emotional intelligence is a critical competence for workplace performance associated with enhanced performance, productivity, and customer loyalty. In today’s “human capital” oriented businesses, emotional intelligence is an essential ingredient for competitive advantage — but can these assets be developed? New research shows that even a short-term training program has significant benefits.

A team of 60 computer engineers at Svimservice, Italy’s top IT company, received a two-day training on emotional intelligence (or “EQ”). A month later their EQ scores had increased by a statistically significant average of 7%. As shown in the graph below, scores increased in all domains with the highest increases shown in Consequential Thinking (making careful decisions) and Recognizing Patterns (being aware of reactions). A White Paper on the Svimservice study is online at http://6seconds.org/tools/sei/research .

This finding adds credence to what innovative leaders have long realized: Emotional Intelligence can be developed. The study is a reminder that human capital strategy should include training in this important arena maximizing workforce efficacy. While corporate America annually spends around $46B on training, few programs include a practical measure of ROI. This study demonstrates a simple and effective way to measure the benefits of “soft skills” training.

The research was conducted using the “Six Seconds Emotional Intelligence Assessment“  (SEI), which rigorously measures eight core competencies of emotional intelligence.  The tool offers a practical framework for putting emotional intelligence it action. SEI is the best-in-class tool for assessing and developing emotional intelligence and is published by Six Seconds.

Six Seconds is an international nonprofit organization helping businesses, schools, and communities solve critical problems by developing emotional intelligence. With offices in the US, Italy, Singapore, China, Jordan, UAE, South Africa, India, and Australia and over 10 years of proven experience, Six Seconds is the world leader in emotional intelligence consulting.

Figure 1:
EQ Scores Improved
EQ = total emotional intelligence; KY = Know Yourself (Self Awareness); CY = Choose Yourself (Self Management); GY = Give Yourself (Self Direction).
EL = Emotional Literacy; RP = Recognize Patterns; CT = Consequential Thinking; NE = Navigate Emotions; IM = Intrinsic Motivation; EO = Exercise Optimism; EM = Empathy; NG = Noble Goals.

Six Seconds

Six Seconds supports people to create positive change - everywhere... all the time. Founded in 1997, the organization now has offices in 11+ countries and certified practitioners in over 100, and is the world's preeminent resource for putting emotional intelligence into action.

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