Managers at UCB Biopharmaceutical

To create sustainable performance and provide value for patients, UCB decided to take a powerful approach: Focusing on managers’ EQ to transform the culture and improve the impact in the field.

Overview

Situation: Faced with a challenging business climate, the leadership team at the UCB office in Milan, Italy identified emotional intelligence as a key driver of success.

Solution: Six Seconds worked with the leadership team to develop and implement a two-phase strategy aimed at equipping managers with EQ skills that would, in turn, support field personnel to create better relationships in the field.

Results: The EQ training program for managers cascaded value to their employees and empowered them to improve relationships. Participants reported improved team dynamics internally and an increased capacity to connect externally.

“I am extremely satisfied with the results… We have created awareness within the organization, improved the mood and ability to manage changes, and have learnt to consider differences and work better together.”

Gloria de Marie

Operational Excellence Performance Manager, UCB Italy

Situation

UCB, a multinational biopharmaceutical company based in Belgium, faced managerial challenges due to a business context defined by volatility, uncertainty, complexity and ambiguity. The leadership team at the Italian branch in Milan identified emotional intelligence as a potential catalyst for excellence within the organization.

Solution

Rather than focusing on “the usual management training,” UCB took a radical approach of focusing on managers’ EQ to transform the culture. The project, divided into two phases, started with top management and later involved field personnel. Using a combination of EQ assessment tools, individual coaching and group workshops, UCB introduced EQ and provided concrete tools for people management.

Results

&

BETTER RELATIONSHIPS

Percentage of participants who reported improved quality of relationships with stakeholders.

%

'

IMPROVED TEAM DYNAMICS

Percentage of team members who noticed more effective exchanges within the team after 3 months.

%

INCREASED SUSTAINABILITY

Sustainability in the ratio between performance and EQ increased from 59% to 93%.

%

Products & Services Delivered

EQ Skills


SEI – Six Seconds’ Emotional Intelligence Assessment is a validated psychometric tool for measuring emotional intelligence, used with over 250k people worldwide. Read more about SEI. 

Brain Styles


Dashboard – A Dashboard is the perfect tool to gain insight into team dynamics, strengths and challenges in an actionable format. Read more about the Brain Profiles and group Dashboard.

 

Coaching


Coaching – Six Seconds’ coaching methodology blends neuroscience with the International Coach Federation competencies supercharged with the power of EQ. Read more about Six Seconds’ Coaching

Download Full Case Study

Emotional intelligence (EQ) = being smarter with feelings

EQ is a learnable, measurable skill that predicts improved effectiveness, relationships, quality of life & wellbeing (here's the research)

Introduction to emotional intelligence Take the EQ test for free
How to grow your EQ skills Join the Six Seconds community
Subscribe for free updates Dive in with Unlocking EQ
Discover upcoming EQ events About Six Seconds

You get what you measure - so measure what matters

For many people, emotional intelligence is intangible -- so we created assessments that make it clear, actionable, and practical.

Try the free version to get started.

Introduction to the EQ tests Individual EQ Assessments
Find the right assessment with the Tool Finder Organizational Emotional Intelligence Tests

Build capacity for transformation

Six Seconds started the world's first EQ Practitioner Certification and is widely known as the global leader in how to develop emotional intelligence. Public & in-house EQ certification. Dive into this transformational methodology with Unlocking EQ - then continue toward the 4 professional accreditations:

Certified EQ Coach Certified Social Emotional Learning Specialist
Certified EQ Consultant Certified EQ Facilitator

Emotions Drive People :: People Drive Performance

Six Seconds provides businesses with tools, methods & expertise to improve the people-side of performance with emotional intelligence. As shown in the case study library, EQ strengthens leadership, team effectiveness, customer service/sales, accelerating change, and building a high-performing culture.

Introduction to EQ in business  Find an expert (coach, consultant, facilitator)
Case study library About Six Seconds
Upcoming Events Six Seconds' Clients

You get what you measure - so measure what matters

For effective, evidence-based development, Six Seconds publishes a system of emotional intelligence tests yielding practical, actionable insights.

Introduction to the EQ tests Individual EQ Assessments
Find the right assessment with the Tool Finder Organizational Emotional Intelligence Tests

Build capacity for transformation

Six Seconds started the world's first EQ Practitioner Certification and is widely known as the global leader in how to develop emotional intelligence. Public & in-house EQ certification.

Explore the pathways: 

Certified EQ Consultant Certified EQ Facilitator
Certified EQ Coach Certified Social Emotional Learning Specialist

At the Heart of Learning

Six Seconds is the comprehensive source for tools, methods & expertise to improve education --  around the globe, across the age span, for all stakeholders.

Introduction to EQ in education POP-UP Festival in partnership with UNICEF
What is Social Emotional Learning? Find an expert (coach, consultant, facilitator)
EQ / SEL in higher education About Six Seconds
Upcoming events Pioneers in SEL

You get what you measure - so measure what matters

For effective, evidence-based development, Six Seconds publishes a system of emotional intelligence tests yielding practical, actionable insights.

Introduction to the EQ tests Individual EQ Assessments
Find the right assessment with the Tool Finder Education Vital Signs

Build capacity for transformation

Six Seconds started the world's first EQ Practitioner Certification and is widely known as the global leader in how to develop emotional intelligence. Public & in-house EQ certification. start with the EQ Educator Certification - then continue toward the 4 professional accreditations:

Certified EQ Coach Certified Social Emotional Learning Specialist
Certified EQ Consultant Certified EQ Facilitator

Questions about growing emotional intelligence? Let's talk!

Six Seconds' vision is a billion people practicing emotional intelligence, because we think it will make the world a better place. We are a nonprofit org supporting changemakers in every sector, in every country, with transformational EQ tools and methods. 

This field is for validation purposes and should be left unchanged.

Pin It on Pinterest