Stories of GREAT Customer Service

Stories of GREAT Customer Service

A new blog looking at stories of great customer service from business: “RunByHumans tells stories of truly exceptional customer experiences. These stories highlight companies where employees are allowed to act like real human beings. The employees go above and...
Training Hotel Employees

Training Hotel Employees

Fascinating article on new trend in training for hotel employees — the point is that old “follow the script” approaches don’t really work. To create a great hospitality experience workers need to notice their guests, think, and respond...