In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence was also massively correlated with increased organizational engagement with 76% of the variation in engagement predicted by manager EQ. Finally, plants with higher organizational engagement achieved higher bottom-line results building a link between EQ->Engagement->Performance. During this period, employee turnover also dropped by 63%.
“The EQ competencies really helped me to look deeper not only at myself but it helped me to look deeper into all aspects of my life and work” (School Counseling Graduate Student intern) Last spring, two counselors educators completed a pilot case study of school counseling interns in their last semester of graduate school. [...]
Saudi Arabia’s first female team won the national competition in a pioneering program for young entrepreneurs. Emotional intelligence training and coaching equipped the girls with a competitive edge as they prepared to represent their company and country in the regional Injaz Al Arab 2011 Finals. The six high-school girls created a winning company, CATALYST, and learned invaluable skills about leadership, business, faith, and themselves.
To support highly technical leaders and teams to be more effective at collaboration, Shell sought out a customized emotional intelligence development program. Using a blended-learning approach, Six Seconds’ tailor-made program yields an 85% success rate when assessed an average of three years after the program. Background: Shell is a global petrochemical company headquartered in [...]
The World Academy for the Future of Women (WAFW) leadership program is a bold and rigorous training initiative for young women students committed to acquiring skills and confidence to develop as campus, community, national, and eventually global leaders. These young women found a focus on emotional intelligence played a big part of how they evolved [...]
An emotional intelligence program for customer service forms the basis of organisational culture for improving patient care in a new flagship program. Background: Hamad Medical Corporation (HMC) is a non-profit medical corporation based in Doha, Qatar. It operates various hospitals and clinics throughout the country employing around 17,000 medical staff and 3,000 hospitality staff. HMC [...]
How do quantitative, analytical bankers become more effective at building strong relationships? An immersion in emotional intelligence proves to unlock new awareness. Background: Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 7,500 offices in 87 countries and territories in Europe, the [...]
Bringing emotional intelligence tools and skills into the leadership team assisted the Sheraton Studio City to rapidly and successfully transform into a top-performing property with #1 Sheraton ratings and a 24% increase in market share. Background In December, 2002, a new General Manager was taking over the Sheraton Studio City Hotel to increase profitability in [...]
In 2007, the US Air Force began to explore the possibility of applying emotional intelligence (EI) to predict performance in training programs for pilots, air traffic controllers and pararescue jumpers (“PJs” — who’s mission is to rescue downed aircrew). The PJ program was one of their top priorities. This training program takes nearly two years [...]