Can emotional intelligence training improve hospitality? This case study shows how building awareness and teamwork fuels employee engagement – which improves customer experience, and the bottom line.
How does a business find meaningful purpose? This business case describes the power of a leadership team discovering their “Noble Goal” as a catalyst for taking the business forward.
What happens when new managers receive emotional intelligence training? The six-month program is delivering significant improvements in EQ skills — tied to dramatic increases in influence, quality of life, and decision making.
Can we increase Employee Engagement in an economic challenge? What’s the benefit? Case study at Komatsu plant using “Vital Signs” and “Emotional Intelligence”: engagement increased from 33 to 70%. At the same time, plant performance increased by 9.4%.
The Amadori Case: Supplying McDonalds – Organizational Engagement, Emotional Intelligence and Performance
In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence was also massively correlated with increased organizational engagement with 76% of the variation in engagement predicted by manager EQ. Finally, plants with higher organizational engagement achieved higher bottom-line results building a link between EQ->Engagement->Performance. During this period, employee turnover also dropped by 63%.
Saudi Arabia’s first female team won the national competition in a pioneering program for young entrepreneurs. Emotional intelligence training and coaching equipped the girls with a competitive edge as they prepared to represent their company and country in the regional Injaz Al Arab 2011 Finals. The six high-school girls created a winning company, CATALYST, and learned invaluable skills about leadership, business, faith, and themselves.