Business – Case Studies

Case: Doubling Down on EQ Culture at ServRx (5/31/2017) by Joshua Freedman - It's “the classic problem” of a successful startup: The company was growing, but the culture was not. Here's how they used EQ to double their employee engagement and increase net profit by 110%.
Case: Emotional Intelligence for Hospitality at Restaurant Sunndays (4/24/2017) by Six Seconds - Can emotional intelligence training improve hospitality? This case study shows how building team work fuels employee engagement - which improves customer experience, and the bottom line.
Case Study: Amadori-EQ and Sales Performance (1/24/2017) by Rachel Goodman - A new case study, written by Giacomo Nottoli, Lorenzo Fariselli, Fabio Barnabè, Erika Paci in collaboration with Massimiliano Ghini, Joshua Freedman and Paul Stillman, shows dramatic impacts from EQ training on sales performance. Amadori is one of the leading companies ...
PizzaCo Case: Engaging the Power of Purpose (12/13/2016) by guest - How does a business find meaningful purpose? This business case describes the power of a leadership team discovering their "Noble Goal" as a catalyst for taking the business forward.
Case: EQ Team in Big Pharma (6/8/2015) by guest - In one of the world's leading pharmaceutical companies, a Key Accounts team on the verge of collapse implements a six-month learning and coaching intervention based on the Six Seconds Emotional Intelligence assessment and methodology. Following the intervention, emotional intelligence scores ...
Case Study: Emotional Intelligence for People-First Leadership at FedEx Express (1/14/2014) by Joshua Freedman - What happens when new managers receive emotional intelligence training? The six-month program is delivering significant improvements in EQ skills -- tied to dramatic increases in influence, quality of life, and decision making.
White Paper: Increasing Employee Engagement at Komatsu (12/11/2013) by Six Seconds - Can we increase Employee Engagement in an economic challenge? What's the benefit? Case study at Komatsu plant using "Vital Signs" and "Emotional Intelligence": engagement increased from 33 to 70%. At the same time, plant performance increased by 9.4%.
Case: Engagement, Safety & Quality in Chemical Manufacturing (10/29/2013) by Tom Wojick - A multi-year intervention in an American chemical manufacturing plant led to a 91% improvement in employee engagement which was correlated with a 167% increase in production quality and an 83% decrease in reportable safety incidents.   The project focused moving away ...
The Amadori Case: Supplying McDonalds – Organizational Engagement, 
Emotional Intelligence and Performance (4/3/2013) by Joshua Freedman - In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence ...
EQ Empowers Young Saudi Women for Business (1/21/2012) by Six Seconds - Saudi Arabia's first female team won the national competition in a pioneering program for young entrepreneurs. Emotional intelligence training and coaching equipped the girls with a competitive edge as they prepared to represent their company and country in the regional ...