Reversing the Epidemic of Doctor Burnout

Reversing the Epidemic of Doctor Burnout

What will reverse the epidemic of burnout among doctors? This case study at Shirley Ryan AbilityLab found a brief emotional intelligence intervention dramatically increased doctors’ capacity to avoid burnout.

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EQ Stories: Customer Service with Emotional Intelligence

EQ Stories: Customer Service with Emotional Intelligence

Kevin Donohoe, age 27, works in a field that is ripe for the use of emotional intelligence; health insurance. He staffs a customer service help line for ServRx, a company that bills and collects workers’ compensation prescription claims for pharmacies. His phone conversations are usually with pharmacists who serve patients that often have chronic pain […]

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The Vital Hospital: EQ and Patient Centered Care

The Vital Hospital: EQ and Patient Centered Care

I was remembering recently the last months I spent with my father during his terminal illness and his successful determination to stay out of the hospital, to remain at home until the end. He felt that going to the hospital would cause unneeded stress, discomfort, and medical intervention. I fully supported his decision, but also […]

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Connecting with Patients:  The Basic Ingredient of Care

Connecting with Patients: The Basic Ingredient of Care

As the pace of healthcare increases, empathy is becoming scarce. Yet research shows that empathy actually may save time – and save lives. The learnable skills of emotional intelligence may be an essential ingredient in supporting providers to meaningfully and effectively connect with patients.

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White Paper: Stress, EQ, and Performance in Healthcare

White Paper: Stress, EQ, and Performance in Healthcare

by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance.  This study finds that in […]

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EQ VitalSigns: CARE

EQ VitalSigns: CARE

From Caring Comes Courage. – Lao Tzu Ancient Chinese Philosopher Preparing a presentation for a group of doctors, I was paralyzed by a terrible feeling of inadequacy. “Who am I to instruct physicians?” Reflecting on my reaction, I realized I’d fallen into the trap of the doctor-patient paradigm. Doctors are the experts, the keepers of […]

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What is your work?

What is your work?

I was consulting with a client recently about his work and the changes he’d like to implement in his healthcare services business.  He’s facing two changes: shifting from being a professional to being a manager & leader — instead of doing his hands-on care and sometimes checking in with others, the change would move him […]

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