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Reversing the Epidemic of Doctor Burnout
What will reverse the epidemic of burnout among doctors? This case study at Shirley Ryan AbilityLab found a brief emotional intelligence intervention dramatically increased doctors’ capacity to avoid burnout.
Research: Emotional Intelligence, Essential for Doctors’ Success, Found to Decline During Medical School
Recent research at Liberty University finds that medical students’ emotional intelligence scores declined across the board during their training – even as a growing body of evidence points to the importance of EQ in modern healthcare.
EQ in Practice: Personal and Organizational Wellbeing
To practice EQ means you are seeking opportunities to tune into emotion, making careful choices about how you are thinking, feeling, and acting, and doing that in a way that’s purposeful.
EQ Stories: Customer Service with Emotional Intelligence
Kevin Donohoe, age 27, works in a field that is ripe for the use of emotional intelligence; health insurance. He staffs a customer service help line for ServRx, a company that bills and collects workers’ compensation prescription claims for pharmacies. His phone...
Research Report: Leadership EQ and Work Engagement in Healthcare
What is the connection between healthcare leader’s emotional intelligence and how engaged their employees are? Key insights from a new study by Dr. Ekta Vyas, in the International Journal of Strategic Management.
The Vital Hospital: EQ and Patient Centered Care
I was remembering recently the last months I spent with my father during his terminal illness and his successful determination to stay out of the hospital, to remain at home until the end. He felt that going to the hospital would cause unneeded stress, discomfort, and...
Emotional Intelligence and Collaboration in Health Care
Collaboration has emerged as a critical “doorway” to positive outcomes in healthcare, but without emotional intelligence it’s nearly impossible to change from the old model — a little neuroscience shows why.
Connecting with Patients: The Basic Ingredient of Care
As the pace of healthcare increases, empathy is becoming scarce. Yet research shows that empathy actually may save time – and save lives. The learnable skills of emotional intelligence may be an essential ingredient in supporting providers to meaningfully and effectively connect with patients.
White Paper: Stress, EQ, and Performance in Healthcare
by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and...
Case: EQ at HMC – Increasing Care in Healthcare
An emotional intelligence program for customer service forms the basis of organisational culture for improving patient care in a new flagship program. Background: Hamad Medical Corporation (HMC) is a non-profit medical corporation based in Doha, Qatar. It operates...