In the midst of a difficult business climate, Siemens Latin America invested in a comprehensive EQ training program that increased the number of highly engaged managers by 139%.
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Shirley Ryan AbilityLab, one of the world’s top rehabilitation hospitals, implemented EQ training to deal with the epidemic of physician burnout – with promising results.
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What will reverse the epidemic of burnout among doctors? This case study at Shirley Ryan AbilityLab found a brief emotional intelligence intervention dramatically increased doctors’ capacity to avoid burnout.
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Recent research at Liberty University finds that medical students’ emotional intelligence scores declined across the board during their training – even as a growing body of evidence points to the importance of EQ in modern healthcare.
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Kevin Donohoe, age 27, works in a field that is ripe for the use of emotional intelligence; health insurance. He staffs a customer service help line for ServRx, a company that bills and collects workers’ compensation prescription claims for pharmacies. His phone conversations are usually with pharmacists who serve patients that often have chronic pain […]
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I was remembering recently the last months I spent with my father during his terminal illness and his successful determination to stay out of the hospital, to remain at home until the end. He felt that going to the hospital would cause unneeded stress, discomfort, and medical intervention. I fully supported his decision, but also […]
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Collaboration has emerged as a critical “doorway” to positive outcomes in healthcare, but without emotional intelligence it’s nearly impossible to change from the old model — a little neuroscience shows why.
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As the pace of healthcare increases, empathy is becoming scarce. Yet research shows that empathy actually may save time – and save lives. The learnable skills of emotional intelligence may be an essential ingredient in supporting providers to meaningfully and effectively connect with patients.
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by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance. This study finds that in […]
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From Caring Comes Courage. – Lao Tzu Ancient Chinese Philosopher Preparing a presentation for a group of doctors, I was paralyzed by a terrible feeling of inadequacy. “Who am I to instruct physicians?” Reflecting on my reaction, I realized I’d fallen into the trap of the doctor-patient paradigm. Doctors are the experts, the keepers of […]
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I was consulting with a client recently about his work and the changes he’d like to implement in his healthcare services business. He’s facing two changes: shifting from being a professional to being a manager & leader — instead of doing his hands-on care and sometimes checking in with others, the change would move him […]
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