As the pace of healthcare increases, empathy is becoming scarce. Yet research shows that empathy actually may save time – and save lives. The learnable skills of emotional intelligence may be an essential ingredient in supporting providers to meaningfully and effectively connect with patients.
by Lorenzo Fariselli, Joshua Freedman, Massimiliano Ghini MBA, Federica Valentini Publication Date: Feb 25, 2008 A press release and a powerpoint are available to accompany this paper, as well as a PDF version. Abstract As in many fields, healthcare is a complex and stressful environment where interpersonal interactions are of paramount importance. This study finds that in [...]
An emotional intelligence program for customer service forms the basis of organisational culture for improving patient care in a new flagship program. Background: Hamad Medical Corporation (HMC) is a non-profit medical corporation based in Doha, Qatar. It operates various hospitals and clinics throughout the country employing around 17,000 medical staff and 3,000 hospitality staff. HMC [...]
From Caring Comes Courage. – Lao Tzu Ancient Chinese Philosopher Preparing a presentation for a group of doctors, I was paralyzed by a terrible feeling of inadequacy. “Who am I to instruct physicians?” Reflecting on my reaction, I realized I’d fallen into the trap of the doctor-patient paradigm. Doctors are the experts, the keepers of [...]
I was consulting with a client recently about his work and the changes he’d like to implement in his healthcare services business. He’s facing two changes: shifting from being a professional to being a manager & leader — instead of doing his hands-on care and sometimes checking in with others, the change would move him [...]
“Which is more of threat to your health: Al Qaeda or the Department of Homeland Security?” was the provocative lead in question to a recent article entitled Living in Fear and Paying a High Cost in Heart Risk. The article states that the answer is not as clear cut as you might think. A study [...]