The Amadori Case: Supplying McDonalds – Organizational Engagement, 
Emotional Intelligence and Performance

The Amadori Case: Supplying McDonalds – Organizational Engagement, 
Emotional Intelligence and Performance

In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence was also massively correlated with increased organizational engagement with 76% of the variation in engagement predicted by manager EQ. Finally, plants with higher organizational engagement achieved higher bottom-line results building a link between EQ->Engagement->Performance. During this period, employee turnover also dropped by 63%.

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The Vital Hospital: EQ and Patient Centered Care

The Vital Hospital: EQ and Patient Centered Care

I was remembering recently the last months I spent with my father during his terminal illness and his successful determination to stay out of the hospital, to remain at home until the end. He felt that going to the hospital would cause unneeded stress, discomfort, and medical intervention. I fully supported his decision, but also […]

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Assessing Trust

Assessing Trust

Want more clarity about how much you trust someone? Try these 3 techniques for assessing trust in a relationship.

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