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Providing Exceptional Customer Service at Restaurant Sunndays
Restaurant in Valkenburg, Netherlands fuels customer loyalty and satisfaction by training staff in essential EQ skills.
Read MoreCase Sector: Hospitality
Case Sector: Hospitality
Building Exceptional Teams Across Industries
EQ coaching increase team engagement for a 90% performance gain. Lessons from four cases by Greengrass Consulting in the United Kingdom.
Read MoreCreating a New Culture at Sheraton
Improve customer service & retention, and reverse declining sales, with a shared EQ culture.
Read MoreIdentifying the Hidden Drivers of Success in Hospitality
A study of hotels in the US and Caribbean reveals key insights on the role of emotional intelligence in early career hospitality success.
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