Are you curious about emerging best practices for emotional intelligence in business? Would you like to make the case for emotional intelligence in your business consulting practice or organization? Did you miss our recent webinar when we launched our new, complimentary Six Seconds eBook, The Business Case for Emotional Intelligence? You are in luck, since we recorded the webinar and the question and answer period and would like to share those videos with you.

Making the Case for Emotional Intelligence in Business

Review the latest research and compelling case stories from the Business Case for Emotional Intelligence. Learn how to mobilize EQ in your practice or organization. Here’s the video of the presentation by authors Josh Freedman, CEO of Six Seconds, and Paul Stillman, Director of Organizational Vitality:

If you would like to read about and download the full eBook, The Business Case for Emotional Intelligence, please click here for more detailed information and then fill in the form to receive your free copy.

Key Questions on Emotional Intelligence in Business

Participants on the webinar asked many insightful questions and we’ve saved the Q&A part of the webinar separately, below. They asked about measuring EQ, how to engender trust, ways to introduce training and coaching around EQ, and how to promote collaboration. Here are some answers to these key questions:

Measuring EQ

There are a number of validated assessments available to measure EQ. Several cases recounted in the eBook utilized the Six Seconds Emotional Intelligence Assessment (SEI), which includes scores for 8 EQ competencies in the three domains of Know Yourself, Choose Yourself, and Give Yourself. The objective, normed scores are the starting point for understanding your level of emotional intelligence. In addition, the SEI evaluates critical leadership outcomes, such as decision-making, influence, and quality of life, providing a comprehensive picture of skills and performance and allowing changes to be measured over time. In one example from the eBook, 44% of participants completing an EQ-based training program at FedEx Express had very high increases in overall EQ scores and even higher percentages had significant improvements in performance outcomes relevant to their jobs.

Engendering Trust

Trust is at the heart of leadership. Open relationships and engagement with other are impossible without a high level of trust. The good news is that trust can be measured, both your self-perception and the appraisal of others as to your trustworthiness. And once it is measured, it is possible to take action to enhance this vital personal dimension. In the Komatsu case study highlighted in the eBook, managers participated in an initiative aimed at improving EQ skills, interpersonal relationships, and engagement. The Six Seconds Team Vital Signs (TVS) assessment was used to measure key drivers and outcomes of performance before and after the intervention. Trust, which is at the center of the Vital Signs organizational model, increased by 12% across the team, from below average compared to the international norm to near the top quartile.

Promoting Collaboration

Working well with others is often the key to personal and professional success. Teamwork in organizations is vital to getting the job done and team relationships and dynamics can determine how effectively this takes place. In a study of star performers described in the eBook, results from interviews, focus groups, and surveys revealed that for these elite team members, EQ-related qualities comprised 44% of star performer attributes, while cognitive, IQ-related qualities only accounted for only 19%.

Here is the Q&A discussion:

If you would like to read about and download the full eBook, The Business Case for Emotional Intelligence, please click here for more detailed information and then fill in the form to receive your free copy.

Paul Stillman

Paul Stillman is Director of Organizational Vitality at Six Seconds. He has over 30 years of experience as a healthcare executive and consultant. Paul leads global efforts to promote the use of Vital Signs, Six Seconds' suite of organization assessment tools. He has a Ph.D. in Human and Organizational Systems and is a Life Fellow in the American College of Healthcare Executives.

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