In a three-year study of AMADORI, a supplier of McDonald’s in Europe, emotional intelligence, individual performance, organizational engagement, and organizational performance were assessed. Emotional intelligence was found to predict 47% of the variation in manager’s performance management scores. Emotional intelligence was also massively correlated with increased organizational engagement with 76% of the variation in engagement predicted by manager EQ. Finally, plants with higher organizational engagement achieved higher bottom-line results building a link between EQ->Engagement->Performance. During this period, employee turnover also dropped by 63%.
In the LinkedIn EQ Network group, we’ve been discussing the importance of team climate (here’s the thread), and we’ve surveyed 200 members of the group and visitors to our site about the topic. Why? As Joshua Freedman, our COO, wrote on the forum, “we’re curious to understand how you see this in your own workplace [...]
Bringing emotional intelligence tools and skills into the leadership team assisted the Sheraton Studio City to rapidly and successfully transform into a top-performing property with #1 Sheraton ratings and a 24% increase in market share. Background In December, 2002, a new General Manager was taking over the Sheraton Studio City Hotel to increase profitability in [...]
“The ultimate measure of a man is not where he stands in moments of comfort, but where he stands at times of challenge and controversy.” -Martin Luther King, Jr. A few years ago we enjoyed a business climate where companies flourished with little effort; stocks soared, cash was everywhere, and growth seemed automatic. Now we’re [...]
Committed to continuously improving safety, a leading chemical manufacturer launched a new safety program. Where most efforts to improve industrial safety rely on procedures and regulation to drive change, this initiative was developed using the research and principles of Emotional Intelligence (EQ). Instead of more legislation, this program set out to inspire people to act [...]
Training & Development Magazine, June 2005: Key relationship factors predict more than halfo of the difference between low and higher performers, finds a new research study by the Institute for Organizational Performance. Trust along prediicts 46 percent of the difference. Download a PDF: Training & Development Magazine, June, 2005
Emotions serve to focus our attention on aspects of the world that help us thrive. They provide information about our interior world and about our relationships. For this survival function to operate optimally, we are highly sensitive to emotional signals in the environment. One person’s emotions are affected by others’. This effect is called “Emotional [...]