We all have emotional intelligence and we use it in our personal lives and at work – but how can these skills be translated to organizational performance and bottom-line value?

business case for emotional intelligence - performanceEmotional intelligence (or EQ) simply means combining our thoughts and feelings to take the most effective action. At work, we all need emotional intelligence because day-to-day work is complex. It’s especially important to build collaboration and positive relationships with colleagues, customers, and others. There are numerous studies and cases showing that increased emotional intelligence skills improve performance.

Individual EQ can be measured using tools such as the scientifically validated Six Seconds Emotional Intelligence Assessment (SEI™). What about enterprise-wide? How can companies test the business case for emotional intelligence in specific roles and functions?

Creating a Specific Business Case for EQ

The link between EQ and organizational performance can be drawn from a number of performance variables. EQ scores can quickly be correlated with customer service, sales, productivity, retention, employee satisfaction — essentially any performance metric can be used to create a “DNA analysis.”

business case emotional intelligenceThe DNA Analysis shows the specific value of emotional intelligence and exactly the key EQ skills required for performance. The findings show the degree to which increasing emotional intelligence can deliver real, measurable value for companies.

For example, in one client study, four EQ competencies (Enhancing Emotional Literacy, Engaging Intrinsic Motivation, Pursuing Noble Goals, and Exercising Optimism) were correlated with service excellence. The strategy team used this to gain buy-in for EQ. The company was then able to use this data to focus their talent management from selection to onboarding to training.

If you are interested in learning more about how to create value by understanding the link between EQ and performance, you can receive a free sample Six Seconds DNA Profile by filling in the form below.

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Paul Stillman

Paul Stillman

Paul Stillman is Director of Organizational Vitality at Six Seconds. He has over 30 years of experience as a healthcare executive and consultant. Paul leads global efforts to promote the use of Vital Signs, Six Seconds' suite of organization assessment tools. He has a Ph.D. in Human and Organizational Systems and is a Life Fellow in the American College of Healthcare Executives.
Paul Stillman