Surprise… Your People Affect Your Customers

Surprise… Your People Affect Your Customers

I was telling a friend about a recent meeting with a senior leadership team: “It was a great meeting because they immediately ‘got’ that the way they treat their people affects the way their people treat their customers.” My friend (who is very non-corporate) laughed, “Even I get that!” This seems like an incredibly obvious […]

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Performance, People, and Pressure: 2010 Workplace Issues

Performance, People, and Pressure: 2010 Workplace Issues

Note:  The 2012 Workplace Issues Report is online here. The 2010 Workplace Issues Report captures input from 279 leaders and employees from a variety of sectors around the globe.  They said… 65% of the pressing issues are on the people side, 35% on the financial/technical side (but in 2007 it was 76/24). Even in the […]

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The Motivation Iceberg

The Motivation Iceberg

This simple, clear model shows how different motivators drive different kinds of performance — and helps managers, leaders, parents, educators — anyone concerned with motivating others — consider how to use their emotional intelligence to fuel lasting motivation. This model is presented in the “Motivation from the Inside Out” module in the Developing Human Performance […]

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Believing in Trust: The Spiral of Investing (in People!)

Believing in Trust: The Spiral of Investing (in People!)

What do the following have in common: Banks, The Tooth Fairy, Wall Street and Leadership? Their existence is based on trust and belief; when trust and belief are shattered their magic vanishes.   The recent collapse of the stock and credit markets isn’t that different from discovering that the tooth fairy was Mom and Dad. […]

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Friendly or Talented?

While they don’t call it “Emotional Intelligence” this article makes another case for the importance of EQ: A résumé and a brief job interview can’t answer the question that matters most to a new hire’s co-workers: Is this person an absolute pain?Despite a labor shortage in many sectors, some employers are pickier than ever about […]

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Talent Management: Cross Cultural EQ

Performance Management Published March 2007 Crossing the Cultural Divide with Emotional Intelligence Joshua Freedman The Bridge of Emotional Intelligence Culture is a body of shared knowledge — the knowledge of what is appropriate behavior. Geopolitical and organizational cultures tell people how to get by and how to get results. Culture shapes our values, language, customs […]

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Long time… and EQ for Hiring

Well I have been a lame blogger. Apparently writing a newsletter, training programs, AND a blog is too much. But I thought of a new idea. I am going to put links to different articles I get into this blog. Another article on importance of EQ for job success. Good line: Companies have to hire […]

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