Qatar Airways has partnered with Six Seconds to introduce enhanced emotional intelligence training. Onboard leaders and all Customer Experience staff will be trained in a customized emotional intelligence program.
Qatar Airways senior vice president customer experience, Rossen Dimitrov, said: “Qatar Airways is highly supportive of learning and development and this effective training programme will be highly beneficial for our trainers, our staff and ultimately for how we communicate with our customers.
Qatar Airways’ Customer Experience Department is part of Six Seconds’ Preferred Partner Network – organizations with certification & expertise to effectively use our methods in organizational transformation.
Qatar Airways senior vice president customer experience, Rossen Dimitrov: “We also recognise the importance of emotions and want to create an organisation that is emotionally intelligent because that brings about numerous positive changes, including training effectiveness and customer service excellence, as well as an improvement in employee performance. Our staff are one of our most valuable assets and on-going training is a vital part of their development.”
By involving our customer experience staff in emotional intelligence training, they are able to develop the skills and knowledge to better understand our passengers’ needs, how to manage their expectations and ultimately leave our passengers with even more positive memorable experiences.
Qatar Airways, the national carrier of the State of Qatar has seen rapid growth in just 18 years of operation, to the point where today it is flying a modern fleet of 150 aircraft to 146 key business and leisure destinations across Europe, the Middle East, Africa, Asia Pacific, North America and South America.
Qatar Airways’ cabin crew are renowned around the world for the high levels of inflight service, winning the Best Cabin Crew in the world award in the Middle East edition of the prestigious industry magazine Business Traveller. In 2013, Qatar Airways also won for the second year in a row, the Skytrax award for the Best Airline Staff Service in the Middle East.