Situation: Restaurant Sunndays in Valkenburg, Netherlands needed to take its customer experience to the next level and increase the rate of customer return.
Solution: Six Seconds’ partner, Bluegg, worked with the owners to develop a custom training for emotional intelligence in hospitality.
Results: A dramatic improvement in the culture at Restaurant Sunndays, highlighted by increased guest satisfaction and a 25% increase in the rate of customer return.
“We are now consistently providing an experience that exceeds the expectations of our guests, which has led to a customer return increase of 25%!”
Restaurant Sunndays is located in the Centre of Valkenburg, Netherlands, at the foot of a historic castle. Owners Dagman and Ellen wanted to optimize the guest experience by investing in hospitality training for its staff. They believed that by increasing awareness of and skills with emotions, with reading and responding to people, they could build teamwork and improve the guest experience.
Bluegg, a Six Seconds Preferred Partner, worked with Restaurant Sunndays to customize a training program to meet its specific needs. Bluegg combined its expertise in emotional intelligence, hospitality, body language and team building to create the program. They utilized Six Seconds’ Brain Profiles and Team Dashboard to help team members gain insights into themselves and their colleagues.
Percentage of return customers increased by 25%.
GUEST SATISFACTION INCREASED
Guest reviews improved on Facebook and TripAdvisor.
BOTTOM LINE RESULTS
In the same year, Sunndays increased revenue by 25%.
Products & Services Delivered
Group EQ Summary
Dashboard – A Dashboard is the perfect tool to gain insight into team dynamics, strengths and challenges in an actionable format. Read more about the Brain Profiles and group Dashboard.
Six Seconds’ Brain Profiles distill the power of an advanced emotional intelligence assessment tool into one page for compelling, quick, meaningful insight. Read more about Brain Profiles.
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