eLearning Guild’s Learning Solutions – June 2005: Shhhhhh! E-Learning Production Secret Revealed: Emotional Intelligence 

There’s something Dickensian about e-Learning production: It can be the best of times and it can be the worst of times. You have to deal with wildly divergent personality types, from introverted, focused programmers to arm-waving, big-picture marketing people, with mercurial customers, with moving-target technologies, and, often, with your own personal great expectations.

As a producer, the point person, keeping your cool and keeping everyone motivated to follow your vision is both an art and a science. A tool that may prove indispensable is emotional intelligence or EQ. Ever the skeptic, I took a break from making modules in order to quiz subject matter expert Joshua Freedman, CEO of Six Seconds, on this potential solution to production woes.

Freedman is one of a handful of people in the world to have worked full-time for nearly a decade in the area of emotional intelligence development.  He has helped launch emotional intelligence programs around the world for clients that include the US Navy and Marine Corps, Schlumberger, Pfizer, FedEx, and Morgan Stanley. During our interview, he discussed the basics of emotional intelligence, the business case for its use, and provided examples of how these concepts provide a valuable advantage for today’s organizations — and for e-Learning producers.

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