Leadership

Leadership is about setting a context where people come together to see and work toward a better future. Part of that is about rational data and systems… and part is about emotional data & relationships — which is improved by growing emotional intelligence.

Case: EQ Team in Big Pharma

In one of the world’s leading pharmaceutical companies, a Key Accounts team on the verge of collapse implements a six-month emotional intelligence program; EQ scores increase by 8.9% correlated with double-digit financial growth, high performance evaluations and multiple promotions.

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EQ Stories: Coaching a Career Change

EQ Stories are profiles of people whose lives have been helped by emotional intelligence and Six Seconds’ coaching model. This story is from Six Seconds’ Marilynn Jorgensen, Master Coach/ICF Trainer. Why is emotional intelligence coaching so powerful?  “Bill” is a senior leader who needed EQ: ” I was moving up in my career and yet […]

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Assessing Trust

Want more clarity about how much you trust someone? Try these 3 techniques for assessing trust in a relationship.

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Case: Safety & Quality in Chemical Manufacturing

A multi-year intervention in an American chemical manufacturing plant led to a 91% improvement in employee engagement which was correlated with a 167% increase in production quality and an 83% decrease in reportable safety incidents.   The project focused moving away from a “safety program” and replacing that with a “culture of safety” based on a […]

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Where Do You Want The Ball To Go?

I’ve noticed something intriguing – if you have no idea what result you want, you’re unlikely to get it. My skills at pool/billiards are terrible, but I still can plan ahead and think about how I’m going to whack the cue ball to get a particular result. Isn’t this true of all of our interactions? If we decide “where we want the ball to go” in our meetings, conversations, interactions… then it’s much more probably we can make that happen.

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Feel the Power: Flexing EQ

The use of power is central to our interactions as leaders, coaches, parents, and change agents. To be more effective, emotional intelligence will help us understand and tune up our own use of power and the ways people react to that. There are dozens, maybe hundreds, of different forms of power. All of these “work” in some sense. If they generate certain desired there are “benefits.” At the same time, each produces unwanted side effects, called “costs.” What are some of the forms of power that you have, and that you exercise? What happens when you exercise these different forms of power? What price do you pay for each such use?

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Are We Wired for Empathy?

The neuroscience of empathy is fascinating and offers practical lessons for leadership and life. Our brains are wired for social connection through Mirror Neurons, which cause us to experience what we perceive.

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Case Study: EQ in the Navy and Marine Corps

In an 18-month project to equip leaders with new insights and tools for the people-side of change, this initiative created a 43% increase in participants’ readiness to cope with the complexities of organizational transformation. Background: The US military continues to undergo significant change to address the changing global context. Just as many companies face the […]

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Leaders Worth Following

What makes a leader into someone worth following? Is it their title? Their actions? Or maybe something more — something that is both rational and emotional.

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Assent, Dissent, Descent

Recently… I told Emma (8-year-old daughter) she needed to get dressed to go. Instant protest, heel-dragging, power struggle. Yet we were going to do something she wanted!  I observed a new cross-functional team starting up. The person assigned to schedule the first meeting asserted, “Since no one else wants to, I will chair the team.” […]

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Trust: The Spiral of Investing (in People!)

What do the following have in common: Banks, The Tooth Fairy, Wall Street and Leadership? Their existence is based on trust and belief; when trust and belief are shattered their magic vanishes.   The recent collapse of the stock and credit markets isn’t that different from discovering that the tooth fairy was Mom and Dad. […]

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Behavior or Deeper?

Our society, especially in business, seems fixated on “behavior” as a magic solution.  For example, recently I was talking to a potential client about a leadership development program and he wanted to know what “EQ behaviors” the participants would learn. Talking about the behavior is an easy short-hand.  We want leaders to be proactive, to […]

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State of the World

EQ Reflection: State of the World Jan 30, 1999 I am writing you from Monterrey, Mexico where I am attending the State of the World Forum for Emerging Leaders; I want to share some of the energy and joy of this event. There are about 700 young leaders here, university students and recent graduates who […]

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