Aug 272012
 
Surprise... Your People Affect Your Customers

I was telling a friend about a recent meeting with a senior leadership team: “It was a great meeting because they immediately ‘got’ that the way they treat their people affects the way their people treat their customers.” My friend (who is very non-corporate) laughed, “Even I get that!” This seems like an incredibly obvious [...]

Feb 222012
 
Talent, Leadership, Alignment: Top Business Issues for 2012

In a survey of 775 leaders and employees worldwide, the top issues are talent, leadership, and alignment. Emotional intelligence is seen as important but under-utilized — and organizations that score high on EQ earn 32% better “grades.” This bi-annual report provides a detailed exploration of the current “state of the union” of people in organizations around the globe.

Jul 302011
 
Team Climate Survey and LinkedIN Discussion

In the LinkedIn EQ Network group, we’ve been discussing the importance of team climate (here’s the thread), and we’ve surveyed 200 members of the group and visitors to our site about the topic.  Why?  As Joshua Freedman, our COO, wrote on the forum, “we’re curious to understand how you see this in your own workplace [...]

Jan 262010
 
Leaders Worth Following

“The ultimate measure of a man is not where he stands in moments of comfort, but where he stands at times of challenge and controversy.” -Martin Luther King, Jr. A few years ago we enjoyed a business climate where companies flourished with little effort; stocks soared, cash was everywhere, and growth seemed automatic. Now we’re [...]