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Six Seconds, The Emotional Intelligence Network: When we move into conflict, we polarize into an oppositional stance: I win, you lose. Daniel Shapiro, Harvard International Negotiation Program, says that the key to conflict resolution is emotional intelligence -- so we can make the shift to stand side-by-side facing the conflict together. That small "burst" of empathy changes everything.
http://www.6seconds.org/2013/05/01/emotional-intelligence-conflict-negotation/

Comments: 0May 2, 2013 11:46 pm

Six Seconds, The Emotional Intelligence Network: How do you actually USE emotional intelligence? Here's a simple 3-step process, based on the Six Seconds Model. We have a free poster of this you can download & print: http://www.6seconds.org/2013/04/24/fog-how-to-use-emotional-intelligence-free-poster/

Comments: 0April 30, 2013 2:25 am