I was fortunate to sit in on the Science of the Mind Forum at the “Happiness and it’s Causes” conference in Brisbane, Australia last week. During the conference I observed a dialogue between His Holiness the Dalai Lama (HHDL), Paul Ekman (international expert in reading clues embedded in the face, body and voice), Professor Marco [...]
In an 18-month project to equip leaders with new insights and tools for the people-side of change, this initiative created a 43% increase in participants’ readiness to cope with the complexities of organizational transformation.
How do quantitative, analytical bankers become more effective at building strong relationships? An immersion in emotional intelligence proves to unlock new awareness. Background: Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 7,500 offices in 87 countries and territories in Europe, the [...]
Bringing emotional intelligence tools and skills into the leadership team assisted the Sheraton Studio City to rapidly and successfully transform into a top-performing property with #1 Sheraton ratings and a 24% increase in market share. Background In December, 2002, a new General Manager was taking over the Sheraton Studio City Hotel to increase profitability in [...]
Check out our “live interactive” interview with Dr. Daniel Goleman — and participate in the discussion! Every few days I’m posting a question and Dan’s answer, and members of the EQ Network @ LinkedIN (now > 10,000 members!!!) are invited to participate in the discussion.
Communication in the workplace is a constant challenge. The pressures to perform and the chaos of constant change often create an environment which makes a “meeting of the minds” seem like an oxymoron. Fortunately, research on emotions and the brain has helped clarify key communication tools. Paying attention to emotional subtext will build a deeper [...]
Can you hold someone accountable? Some people talk about accountability as a system for making sure people do what we want them to do. In other words, a way of creating obedience — the person in power shapes behavior through rewards and punishments. In this system, the “boss” sets expectations, and the “inferior” person complies. [...]
The levels of trust within a team determine its effectiveness and health. Without trust, teams can be plagued with hidden agendas, defensiveness, and passive aggressive maneuvers. During team meetings, the best ideas are lost, as members censor themselves. Without the necessary conflict of ideas, the team is more likely to make inferior decisions–with disastrous results. [...]
Your ability to connect with others is the critical difference between average and great results. Your style – your executive presence – affects your ability to have the impact you want in any situation, from one-to-one interactions and group meetings to stand up presentations.
Newly updated, the 2010 Business Case for Emotional Intelligence is an in-depth analysis of current research presented in a compelling, engaging eBook — available for free download (see below). The eBook covers…. Executive Summary: “The evidence is increasingly compelling. The measurable, learnable skills of emotional intelligence make a significant impact on organizational performance. EQ may [...]