EQ Business

Does IQ Beat EQ? Wrong Question.


After 100 years of research, there’s little agreement on the definition of intelligence or how to measure IQ. Yet Adam Grant insists cognitive skill trumps all, and “Emotional Intelligence Is Overrated.” His critique is wrong, but important.

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Where is Competitive Advantage? (Infographics)


If the we’re in a world of rapid change, then we better stop using the Rules of Management created in the 17th Century. Here are the 3 postcards that every manager needs on the wall today

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The Vital Organization


A compelling new book for every manager. Emotions drive people, and people drive performance — here’s how to make it happen.

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Celebrating Employees to Create the Customer Experience


Working with an amazing org on bringing emotional intelligence more fully into their culture in order to create a better customer experience. They offer a mission-critical, expensive, serious service and they have long-term customers: Relationship is lifeblood for this business.  They want customers to have a fabulous experience, even when there are issues.  We know that […]

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Relationships Matter


Many companies try to pursue execution, teamwork, motivation, and change without paying attention to human relationships, but the results are not sustainable. Here’s the missing ingredient.

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Infographic: The Bottom Line on Employee Engagement


Compelling data on employee engagement, but leaders are still making three tragic mistakes. Emotional intelligence is key.

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Time for EQ in Singapore & Malaysia


Here’s the latest data on emotional intelligence in Singapore and Malaysia — the good news, the bad news, and what to do about it!

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The Myth of Winning


Here’s why we make the boss, a colleague, a customer, spouses and lovers, and even our children into enemies — and a better way. It starts with our brains, and being addicted to the pleasure of righteousness.

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Stagnation & Vitality: The Value of EQ in Japan


A sold-out crowd at the July 2014 EQ Conference in Tokyo celebrated the power of emotional intelligence as a driver of positive change. One core message of the event: As we’re working to create economic vitality, we need also to re-invigorate the “people-side” as well. EQ provides a structure to do this in way that’s […]

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EQ in Hospitality Business Middle East

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How can hoteliers create that elusive energy that “infects” guests with delight? Hospitality Business ME interviewed Jayne Morrison in Dubai for the secret ingredients.

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