EQ Business

“Pursuing” Noble Goals


In the Six Seconds EQ Model, the “capstone” is a competency we call “Pursue Noble Goals.” Members of the Six Seconds’ team were discussing this last week, and reflecting that especially in “tough times” it’s easy to feel stuck and have a sense that the work you really want to do is occluded by the […]

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The Motivation Iceberg

motivation iceberg

This simple, clear model shows how different motivators drive different kinds of performance — and helps managers, leaders, parents, educators — anyone concerned with motivating others — consider how to use their emotional intelligence to fuel lasting motivation. This model is presented in the “Motivation from the Inside Out” module in the Developing Human Performance […]

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The Science of Trust: Economics and Virtue

Found this fascinating – they don’t talk about emotional intelligence per-se, but a lot about emotions and trust — amazing that top economists are admitting that the science of economics is NOT RATIONAL, that there is an “animal spirit” that drives the economy (perhaps we could say take the radical step of using the word […]

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What is your work?

I was consulting with a client recently about his work and the changes he’d like to implement in his healthcare services business.  He’s facing two changes: shifting from being a professional to being a manager & leader — instead of doing his hands-on care and sometimes checking in with others, the change would move him […]

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Powerful Unseen Forces at Work

Does this scenario sound familiar? A manager perpetuates inefficient policies to protect his departmental “turf.” “Greg” wants assurances that all “his” numbers are credited to him. He is afraid to share credit on any project for fear of budget or position cuts. So Greg duplicates the work of other departments and won’t streamline processes. As […]

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The Talisman of Leadership — Authenticity


Authenticity is a rare and invaluable leadership trait — the foundation of credibility and trust, authenticity is even more critical in times of challenge and complexity. Adapted from a chapter in Bruna Martinuzzi’s new book, The Leader as a Mensch: Become the Kind of Person Others Want to Follow, this article provides a clear explanation […]

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John Mackey of Whole Foods on Hiring Leaders, Management Trends Article – Inc. Article

“…for leadership positions, emotional intelligence is more important than cognitive intelligence” – John Mackey, CEO – Whole Foods – Inc Magazine – July 2009 Here’s an excerpt: Q: What traits should I look for when hiring for a leadership position? A: My philosophy about this has definitely evolved over the years. I understand people a […]

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Made to Stick: Hold the Interview | Fast Company

Intriguing article — Made to Stick: Hold the Interview | Fast Company — confirms again that most interviews are useless for hiring.  Literally.  No better than flipping a coin.  Some good advice — of course they missed a key idea:  administer an emotional intelligence test… Seriously – what are people so bad at hiring? My […]

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When the Other Foot Falls

You know that expression, “I’m waiting for the other foot to fall”? (as in, expecting bad news soon). So Wednesday evening I was walking around with Patty and another friend, and I was standing up on a low retaining wall (just about 2 feet high), and I decided to jump down to the ground. There […]

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Optimizing Manufacturing Reengineering with Emotional Intelligence

CIBA Specialty Chemical is engaged in a major change initiative — and using emotional intelligence to accelerate the process. The commitment to EQ assisted the CIBA team to achieve important business goals — for example, over two years, productivity increased by 18% while simultaneously reducing complaints by 73%.

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