EQ Business

Leadership is in the Air (and on the Ground)

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Allen Zing, one of the Six Seconds Network members, shared this excellent post with me as an example of emotionally intelligent leadership.  With the author’s permission, we’re reposting it here.  While Stace doesn’t talk specifically about emotional intelligence, we immediately saw examples of Six Seconds’ EQ competencies in the pilot’s responses, in Stace’s descriptions of […]

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Is multi-tasking killing productivity?

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It was 8.00am.  My task was to write a proposal for a 2 day leadership program.  It would take me no more than 45 minutes and then I could return to a weekend with my family (or so I thought). By 10.30am I had responded to 12 emails, donated money to a team charity day, […]

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Plutchik’s Model of Emotions

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I was fortunate to sit in on the Science of the Mind Forum at the “Happiness and it’s Causes” conference in Brisbane, Australia last week.  During the conference I observed a dialogue between His Holiness the Dalai Lama (HHDL), Paul Ekman (international expert in reading clues embedded in the face, body and voice), Professor Marco […]

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Case: EQ in the Navy and Marine Corps – Accelerating Change with Emotional Intelligence

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In an 18-month project to equip leaders with new insights and tools for the people-side of change, this initiative created a 43% increase in participants’ readiness to cope with the complexities of organizational transformation. Background: The US military continues to undergo significant change to address the changing global context. Just as many companies face the […]

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Case: Strengthening Relationships with EQ at HSBC

How do quantitative, analytical bankers become more effective at building strong relationships?  An immersion in emotional intelligence proves to unlock new awareness. Background: Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 7,500 offices in 87 countries and territories in Europe, the […]

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Case: Emotional Intelligence for Change at Sheraton Studio City

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Bringing emotional intelligence tools and skills into the leadership team assisted the Sheraton Studio City to rapidly and successfully transform into a top-performing property with #1 Sheraton ratings and a 24% increase in market share. Background In December, 2002, a new General Manager was taking over the Sheraton Studio City Hotel to increase profitability in […]

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Ongoing Interview with Daniel Goleman on LinkedIN

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Check out our “live interactive” interview with Dr. Daniel Goleman — and participate in the discussion! Every few days I’m posting a question and Dan’s answer, and members of the EQ Network @ LinkedIN (now > 10,000 members!!!) are invited to participate in the discussion.

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Three Tools for (Workplace) Communication

Communication in the workplace is a constant challenge. The pressures to perform and the chaos of constant change often create an environment which makes a “meeting of the minds” seem like an oxymoron. Fortunately, research on emotions and the brain has helped clarify key communication tools. Paying attention to emotional subtext will build a deeper […]

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Accountable Communication: Make clear commitments without wiggle room, and you will empower yourself and others.

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Can you hold someone accountable? Some people talk about accountability as a system for making sure people do what we want them to do. In other words, a way of creating obedience — the person in power shapes behavior through rewards and punishments. In this system, the “boss” sets expectations, and the “inferior” person complies. […]

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Got Trust?

The levels of trust within a team determine its effectiveness and health. Without trust, teams can be plagued with hidden agendas, defensiveness, and passive aggressive maneuvers. During team meetings, the best ideas are lost, as members censor themselves. Without the necessary conflict of ideas, the team is more likely to make inferior decisions–with disastrous results. […]

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