EQ Business

What is your work?

I was consulting with a client recently about his work and the changes he’d like to implement in his healthcare services business.  He’s facing two changes: shifting from being a professional to being a manager & leader — instead of doing his hands-on care and sometimes checking in with others, the change would move him […]

Read more

Powerful Unseen Forces at Work

Does this scenario sound familiar? A manager perpetuates inefficient policies to protect his departmental “turf.” “Greg” wants assurances that all “his” numbers are credited to him. He is afraid to share credit on any project for fear of budget or position cuts. So Greg duplicates the work of other departments and won’t streamline processes. As […]

Read more

The Talisman of Leadership — Authenticity

LeaderasaMenschcover

Authenticity is a rare and invaluable leadership trait — the foundation of credibility and trust, authenticity is even more critical in times of challenge and complexity. Adapted from a chapter in Bruna Martinuzzi’s new book, The Leader as a Mensch: Become the Kind of Person Others Want to Follow, this article provides a clear explanation […]

Read more

John Mackey of Whole Foods on Hiring Leaders, Management Trends Article – Inc. Article

“…for leadership positions, emotional intelligence is more important than cognitive intelligence” – John Mackey, CEO – Whole Foods – Inc Magazine – July 2009 Here’s an excerpt: Q: What traits should I look for when hiring for a leadership position? A: My philosophy about this has definitely evolved over the years. I understand people a […]

Read more

Made to Stick: Hold the Interview | Fast Company

Intriguing article — Made to Stick: Hold the Interview | Fast Company — confirms again that most interviews are useless for hiring.  Literally.  No better than flipping a coin.  Some good advice — of course they missed a key idea:  administer an emotional intelligence test… Seriously – what are people so bad at hiring? My […]

Read more

When the Other Foot Falls

You know that expression, “I’m waiting for the other foot to fall”? (as in, expecting bad news soon). So Wednesday evening I was walking around with Patty and another friend, and I was standing up on a low retaining wall (just about 2 feet high), and I decided to jump down to the ground. There […]

Read more

Optimizing Manufacturing Reengineering with Emotional Intelligence

CIBA Specialty Chemical is engaged in a major change initiative — and using emotional intelligence to accelerate the process. The commitment to EQ assisted the CIBA team to achieve important business goals — for example, over two years, productivity increased by 18% while simultaneously reducing complaints by 73%.

Read more

Drilling Down – Putting a Mission Into Action

drilling all the way through

Recent conversation w a client – major deja vu.  How often have I had this same discussion:  what they say they do isn’t what’s happening day to day.  A beautiful, compelling mission is worthless unless it lives in the the daily interactions of the organization. It’s incredibly difficult to craft that powerful mission statement, that […]

Read more

The Myth of the Rational Buyer: How Too Much Thinking Can Hurt Your Brand | Design Finds You | Fast Company

Great post about the emotional component of sales – Imagine if it were true, for example, that almost nobody buys a product or service anymore simply because they need it, or because its price is the right price? That, even in an economic downturn, they have to want it as much as need it before […]

Read more

Google Searches for Staffing Answers – WSJ.com

Google is crunching employee data to understand who might leave and why — so far, a key finding is that employees who feel underused are at risk.  This is a BFO (blinding flash of the the obvious) — a little emotional intelligence among managers would go a long way here! Google Searches for Staffing Answers […]

Read more