From a 1-day program to a 6-month intervention, Six Seconds’ clients save time and money and get solid results by focusing on what matters -- then applying proven learning processes that help people change.

We measure key indicators then develop the applicable skills that drive performance. This approach easily proves ROI to make interventions scalable and sustainable. Six Seconds focuses on building intelligence so people make better decisions along with measurable, learnable competencies to apply their intelligence.

Rather than a technique or a one-time tool, building intelligence increases capacity so people become better problem-solvers, innovators, collaborators, followers, and leaders.

Engage people's full commitment

Blending best-in-class live training and distance learning we can help you create the leadership edge you need to excel. In addition to excellent training, we can work with you to improve your whole process for developing, supporting, and selecting leaders.

Programs include:

Organizational Vital Signs - What are the pressing "people side" needs that will drive and block success? How will you deal with those? Online assessment plus 1/2-day planning session to plan to meet the real needs for leadership development.

Leaders Worth Following - What makes true leadership, and how do you develop and apply those vital ingredients? 90-minute keynote raises awareness.

Engaging Performance - What is your vision, and how do you align your people to achieve that? What are the key leadership attributes you will need to employ in order to bring your people fully on board and rowing together? 1/2-day "workshop" session for senior leaders creates insight and a basic plan.

The EQ Leader - What is emotional intelligence, how does it help business, and how can you apply this science to be a better leader? 1-day foundation builds awareness and skills for middle and senior leaders.

The Coaching Leader - What does it mean to be a "leader coach" and what key skills and attitudes do you need to cultivate to develop your people? 1-day provides tools for spreading EQ for line and middle managers.

Breakthrough Leadership - What are your key EQ competencies as a leader, how do you employ those - and develop others? How do you use these competencies as a "leader-coach" to improve performance? 2-day workshop creates tools for people-performance for middle managers.

At the Heart of Leadership - 6-month blended solution for leadership excellence, starting with individual awareness and skill, then building a strong team, and finally taking responsibility for the whole. Includes metrics, training, and coaching.

Leadership Coaching - 1:1 professional development backed by solid metrics and expert coaches

Work WITH people to accelerate transformation

Unlike typical expensive and time consuming consulting process to make a change, Six Seconds provides tools to assist your organization to be better at change. With organizations as diverse as Sheraton and the US Navy, we've found the same basic issues with change: The people-side makes or breaks it.

Programs include:

Organizational Vital Signs - Where do you stand as an organization on key factors such as trust and readiness for change? How will you design change to account for the current reality? Online organizational assessment plus 1/2-day strategic planning session to understand and plan for the people-side of change - for middle and senior leaders.

Choose to Change - What drives change, and how do you employ that as a leader? 1-day foundation raises awareness of the people-side of transformation - for middle and senior managers.

The Inside Path to Change - What makes change work? How do you manage the people-side so they come on board rather than resisting? 2-day workshop builds tools for change for those planning and driving change.

Consulting - partner with Six Seconds to accelerate change

Create relationships that drive customer loyalty

Rather than having employees memorize scripts, we help you create a culture where staff genuinely CARE about customers and learn to show that effectively.

Programs include:

Organizational Vital Signs - assessment plus 1/2-day planning meeting to re-design the service culture

Five Hearts - 1-day workshop for line supervisors to effectively improve employee service delivery

Customer Care - introductory workshops (two half-days) helping service staff anticipate and meet customer needs - and wants

The Heart of Service - 2-day workshop to build leadership skills for service managers

Because We Care - 2-day workshop for senior managers to create a service culture based on genuine carin

Build a sales culture that fuels customer loyalty

Emotional intelligence allows great salespeople to meaningfully connect with customers and team members to build enduring relationships.

Programs include:

Organizational Vital Signs - assessment plus 1/2-day planning meeting to re-design the sales culture

Sell the Customer - introductory workshops (two half-days) helping salespeople meet the customer’s needs (rather than talking about features)

The Heart of Selling - 2-day workshop to build people-skills for strategic, customer-oriented selling

Coaching Sales - 1-day advanced training for salespeople to guide clients to “sell up” with complex, strategic sales

Enduring Sales - 2-day workshop for senior sales managers to create an optimal climate for lasting sales performance

Star Performer Profiling - research process to identify the key characteristics that drive performance, followed by 2-day training for hiring managers to develop a truly exceptional salesforce.