How Do I Control Emotions Better?

How Do I Control Emotions Better?

It’s one of the most frequent questions in emotional intelligence workshops worldwide. How can I get better at controlling my feelings? The language of this question reveals a bias that there are bad emotions requiring control – which means exerting power...
Where is Your Attention Focused?

Where is Your Attention Focused?

When I was at university in Toronto, I found out that riding a bike in a city with streetcars presents a very special challenge. I’m riding along and, for the first time, come to a street with tracks; they’re embedded in the road, just a little metal channel… the...
Requesting Trust

Requesting Trust

Once you’ve identified the value of trust, assessed that you need to increase it, and focused on earning trust with the Four Cs – how do you go further? Recap of last two posts in the Vital Signs Trust series: One of the most important Vital Signs of a...
Earning Trust

Earning Trust

Trust is invaluable, and ideally we’d be able to turn up the trust dial on an instant. You can increase trust from others, but first you need to be sure you’re doing everything possible to be fully trustworthy. Practicing the 4 Trust Cs will make it...
Assessing Trust

Assessing Trust

Trust people and they will be true to you; treat them greatly, and they will show themselves great. – Ralph Waldo Emerson   One of the most important Vital Signs of a healthy climate is TRUST. When your people trust you, they dig deeper, listen better, and...