Aligning engagement and performance to brand promise.
We customize business solutions to our clients to generate substantial and sustainable financial impact. We help our clients identify and explore:
- The leadership’s, teams’ and individual’s potential and capabilities.
- The value gaps between customers’ expectations and actual service and sales performance.
- Our ultimate aim is to align our clients’ leaders and frontline employees’ emotional engagement and performance to their brand promise and thereby transform their business.
The results are:
Higher customer retention rates.
Improved organizational climate.
Grupo Kronberg is part of Six Seconds’ Preferred Partner Network – organizations with certification & expertise to effectively use our methods in organizational transformation.
Kronberg’s professionals possess the exceptional gift of delivering complex contents in a practical, fun and motivating way. They inspired me to continue investing in my professional development. – Nadia Santos Nicacio, Toyota.
Kronberg managed to transform several of my preconceived ideas and to open my mind to new possibilities in my personal and professional life. Congratulations on the outstanding work and it is comforting to know I can count on you for my professional growth. – Stella Gallo, WTC Sheraton.
My sincere appreciation for the powerful tools you introduced in our organization. They have enabled me and my team to develop our true potential. – Rosana Tassinar, Royal Caribbean.
We combine powerful management tools to ensure these results:
- strategic orientation
- leadership development
- sales and customer service training
- mystery shopping
- Six Seconds diagnostic and assessment tools, development programs and methods.
Grupo Kronberg, present in Brazil since 2002, has worked successfully with more than 70,000 professionals in several industrial sectors, and conducted more than 20,000 coaching sessions.