In an extremely faced-paced, task-focused environment, FedEx Express continually invests in what ultimately sustains team performance – its managers’ leadership capabilities.

Overview

Situation: In an extremely faced-paced, task-focused environment, a common challenge for FedEx managers is losing sight of the relational dynamics that ultimately sustain team performance.

Solution: FedEx Global Leadership Institute provided a six-month leadership development program for every new manager worldwide integrating EQ assessment, training and coaching.

Results: Over half the participants experienced very large improvements (10 – 50%) in key emotional intelligence skills and leadership outcomes, including influence and decision making.

“Leveraging the Six Seconds approach to emotional intelligence is helping us build a strategic asset to maintain and strengthen our culture – which is essential to our competitive advantage.”

Shannon Brown

Chief Diversity Officer, FedEx Express

Situation

FedEx Express is the world’s largest cargo airline, delivering packages and freight to more than 375 destinations in nearly every country each day. In an extremely faced-paced, task-focused environment, a common challenge for managers is losing sight of the relational dynamics that ultimately sustain team performance. FedEx Founder Fred Smith believes that people are the key to business, and that leadership is about continuous growth: “Leaders get out in front and stay there by raising the standards by which they judge themselves – and by which they are willing to be judged.”

Solution

At FedEx, leadership for a “people first” culture is central to its competitive advantage. To strengthen managers’ skills in being people-first-leaders, the world-renown FedEx Global Leadership Institute developed an emotional intelligence training program for new managers worldwide. The training consists of a five-day intensive course followed by a six-month coaching process built around the SEI, Six Seconds’ best-in-class emotional intelligence assessment. At the end of the coaching process, participants re-take the SEI to clearly identify areas of progress, to set next goals, and provide accountability for the program.

Results

The program resulted in substantial increases in core emotional intelligence skills and leadership outcomes. Comparisons of pre and post assessments for eight LEAD1 cohorts found increases of 8 to 11% in EQ competencies, and even larger changes in outcomes:

BETTER DECISIONS

72% of the program participants experienced very large increases in Decision Making

INCREASED QUALITY OF LIFE

60% of the program participants experienced very large increases in Quality of Life

MORE INFLUENCE

58% of the program participants experienced very large increases in Influence

Products & Services Delivered

EQ Skills

SEI – Six Seconds’ Emotional Intelligence Assessment is a validated psychometric tool for measuring emotional intelligence, used with over 250k people worldwide. Read more about SEI.

Coaching

Coaching – Six Seconds’ coaching methodology blends neuroscience with the International Coach Federation competencies supercharged with the power of EQ. Read more about Six Seconds’ Coaching

EQ Framework

Six Seconds’ KCG Model is designed as a process framework for using emotional intelligence on a day-to-day basis. Read more about the Six Seconds Model of EQ.

Download Full Case Study

Case: Emotional Intelligence for People-First Leadership at FedEx